Acceptance of Terms
By selecting the acceptance checkbox and proceeding with a booking,
you confirm that you have read, understood and agreed to these Terms
& Conditions. These terms apply to appointments requested through
The Best Family Wellness booking website.
Booking & Confirmation
Please check your selected outlet, service, date and time carefully
before making payment. Your selected appointment slot is reserved for
a limited payment period of 10 minutes while you complete payment.
Your appointment is confirmed only after payment has been successfully
verified and a booking confirmation has been issued by The Best Family
Wellness. Please keep your booking reference for any enquiries. If
you are charged but do not receive a booking confirmation, please
contact us as soon as possible so we can verify your payment and
booking status.
Prices & Payment
All prices are stated in Malaysian Ringgit (MYR). Any applicable SST,
taxes or charges will be displayed before payment where applicable.
Online payments are processed by our appointed third-party payment
gateway and the applicable card, bank or e-wallet payment channel
shown during checkout. The payment provider displayed at checkout
will be the provider responsible for processing that transaction. We
do not store full card numbers, bank login credentials, e-wallet PINs
or one-time passwords.
A pending, failed, abandoned, cancelled or reversed payment does not
by itself confirm an appointment.
Cancellation, Rescheduling & Refunds
Customers who wish to reschedule an appointment should
contact The Best Family Wellness as early as possible before the
scheduled appointment time.
Change-of-mind cancellations, late cancellations, no-shows,
incorrect booking details provided by the customer, and late
arrivals that cannot reasonably be accommodated are generally
non-refundable. Rescheduling is subject to appointment availability
and approval by The Best Family Wellness.
When a Refund May Be Provided
A full or partial refund may be provided where:
- The Best Family Wellness cannot provide the booked service.
- Payment was received but the booking cannot be confirmed or fulfilled.
- A duplicate payment, incorrect charge or overpayment occurred.
- A verified technical or payment-processing error affected the transaction.
- A refund is required under applicable law or payment-channel rules.
Completed Services
Payments for services that have already been fully provided are
generally non-refundable, except where required by applicable law or
where a valid issue relating to the service or transaction requires
further review.
Refund Method & Timing
Approved full or partial refunds will normally be returned to the
same payment method used for the original transaction, including the
original card, bank account or e-wallet, where supported by the
relevant payment channel. Refunds will not normally be made to another
person or through a different payment method.
Refunds are subject to the processing procedures and timelines of the
relevant bank, card issuer, e-wallet, payment provider and payment
scheme. Once a refund has been submitted, the time required for the
refunded amount to appear in the customer's account may vary
depending on the payment method and financial institution.
Booking Enquiries
For any booking enquiries or refund requests, please contact The Best
Family Wellness only by WhatsApp message (The Best Wellness Sdn. Bhd.) at
012-287 2238 or
thebestwellness@yahoo.com.
Please provide, where available:
- Booking or order reference number
- Customer name and contact number
- Payment transaction ID or payment reference
- Payment amount, date and payment channel
- Reason for the refund request
- Proof of payment or transaction receipt, if available
Late or Expired Payment Transactions
Online bookings may be reserved for a limited payment period. If
payment is completed after the reservation period has expired, or
payment is received but the booking cannot be created, we will verify
the transaction with the relevant payment provider. If the
appointment cannot be fulfilled, the payment will be refunded or
otherwise resolved with the customer in accordance with the
applicable payment-provider procedures.
Late Arrival
Please arrive at least 10 minutes early. We will only hold your slot up to 10 minutes after your scheduled time. If you arrive late, your service may be shortened or rescheduled to avoid delaying other
customers. The appointment end time will only be extended when staff
and room availability allow.
Health & Conduct
Please tell our staff about any medical condition, injury, pregnancy
or allergy that could affect your treatment — our services are not a
substitute for medical care. We may refuse or stop a service for
safety reasons, or where a customer behaves inappropriately toward
staff or other customers; payment is non-refundable in these cases.
Promotions & Voucher Codes
Promotional and voucher codes are subject to their stated validity period, participating outlet(s), eligible services, minimum spend, usage limits and other applicable conditions. Unless otherwise stated, codes cannot be combined with other promotions and have no cash value.
A voucher is considered redeemed only upon successful completion of the eligible booking/payment. A voucher temporarily reserved during checkout may become available again if the booking is not completed or expires.
The Best Family Wellness reserves the right to reject, cancel or reverse a promotional benefit where a code has been obtained or used fraudulently, duplicated, altered, used contrary to its stated eligibility conditions, or applied as a result of an obvious technical or pricing error.
Personal Information
We may use and share the information required to manage your booking
and process, verify, settle, refund or investigate payment
transactions with Fiuu, the relevant payment channel, banks, card
issuers, e-wallet providers and authorised service providers. We keep
this information secure and do not store your full payment
credentials.
